Africa’s leading tech-driven transport company, GIG Mobility (GIGM) is revamping customer service experience with its new 24-hour virtual assistant, Stella.
GIGM is Nigeria’s foremost mobility company enabling quick and hitch-free movement for commuters through its innovative travel solutions within and outside the country.
Always on standby, Stella is a bot designed and launched by GIG Mobility (GIGM) to deliver instant and uninterrupted assistance to customers on all mobility services offered by GIGM.
This is the very first of its kind in the Nigerian transport space. GIGM has been known to champion many firsts in the industry, but this is one of a kind as customers will now begin to experience on-demand service at their own convenience.
As part of its commitment to continually improving user experience, GIGM’s Stella provides superfast guidance to customers and intending travellers who want to book trips, view terminals for arrivals/departures, modify booking status or simply resolve an issue.
Stella offers this all-in-one solution to GIGM users in under 5 minutes! With Stella, customers no longer have to wait for days to receive clarifications on certain issues or get responses to a complaint.
One of the objectives of launching Stella is to ensure that query lodged by customers get speedy response. While social media can serve as a channel to collect feedback, a lot of messages can get lost in the flurry of messages received via the platform. With Stella, no message or query will go unresolved.
How GIGM’s Stella Works
GIGM’s Stella comes with a slick and interactive chat user interface that facilitates prompt communication with customers.
Stella’s launch is reflective of GIGM’s customer-centricity and in sync with its mission of relentlessly pursuing customer satisfaction. Customers have already started interacting with Stella and are very elated about this development.
To start chatting with Stella, simply type in “Hi GIGM”. The bot immediately responds by asking how it may be of help and displays four (4) different options.
To book a trip, simply enter 1, and Stella guides you through the entire booking process till your order is confirmed and completed. This includes getting details on your point of departure and arrival, travel date and your preferred seat.
For other available functions, enter 2 to view GIGM terminals, enter 3 to modify booking status and enter 4 to resolve an issue.
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