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    Bolt Denies Being Hacked, Blames Payment Processor Partner for Random Customer Debits

    Oluwadamilare AkinpeluOluwadamilare Akinpelu
    September 27, 2019
    Bolt Denies Being Hacked, Blames Payment Processor Partner for Random Customer Debits

    Social media users were agog on Wednesday after reports emerged that prominent ride-hailing startup, Bolt (formerly Taxify), had been hacked. Many users claimed to have received debit alerts on their cards for rides they never embarked on via the platform. This raised concerns that the platform had been compromised by hackers and users were beginning to be swindled.

    Man this doesnt even make any sense like why am I getting debit alerts for trips I didnt take on bolt ? pic.twitter.com/D9p2afQop2

    — Cinderella Man (@Osi_Suave) September 25, 2019

    @Boltapp_ng So I added my card this morning and immediately I was debited 1k wen d driver wasn’t even here.I thought bolt had already taken their fare but on getting to my destination and ending the trip,,bolt collected extra #1,400 for my card.Can this be fixed asap @Boltapp_ng

    — Dera💎 (@sandy_kokoh) September 27, 2019

    However, the startup has come out to clear the air on the issue, denying the claims that the platform was hacked.

    Hi Khalil, We can assure you that Bolt's payment system has not been hacked, nor has customer payment information been compromised. Kindly refer to the blog post herein for insight https://t.co/eFjqqCgfe6

    — Bolt Nigeria (Taxify) (@Boltapp_ng) September 26, 2019

    According to the ride-hailing startup, its platform was never compromised rather it was a flaw from its payment processor’s local partner (which it failed to mention).

    In a press release published on its blog, the startup says that the debit alerts on customers’ bank accounts were for trips between September 13 and 14. The payments for the rides between this period were said to have been delayed on its payment processor side. Which is why customers only just received the alerts on their bank accounts this week.

    The startup also claims that it was mostly customers with a Mastercard registered on the platform that were affected.

    Image result for credit card hack

    Bolt went on to reassure customers that it is safe to use their debit cards on the platform.

    We want to assure you that Bolt has not been hacked and it is safe to use your credit card. More importantly, we do not store any payment information on our platform.

    Bolt said in its release.

    The startup asked users to confirm the debits against their bank statements to be sure actual sums were deducted. Users were also encourage to send a mail so as to help in resolving the issue soon.

    That said, it is questionable that payments for rides made with the space of two whole days (13th and 14th) were not processed. And the platform’s users only got random debits twelve days later – without prior heads up from Bolt. This is quite a major lapse that Bolt needs to take note of going forward.

    I won’t lie, I also deleted my Card yesterday, but after reading Bolt’s official statement, doing my investigations and realizing that I wasn’t wrongly debited, I added my Card back. So your Card details are actually safe on Bolt dears. No cause for alarm, we gather dey. pic.twitter.com/7tiBWKvHAy

    — FAVOUR ONYEOZIRI (@LifeOfRouvafe) September 26, 2019

    To its credit, however, some online users have now attested to not being wrongly charged. But many are still cautious and deleting their cards from the platform.

    Between @Boltapp_ng and my bank that insists on delayed debits, I now have to do proper reconciliation to ensure I'm not being shafted. Bolt should just add a wallet for riders to fund instead of playing with our card details. I should've known better TBH 😠😡😠.

    — Sani® (@pdauda) September 26, 2019

    These bolt people really had the effrontery to tell me my card is safe with them 😂
    Ori yin ti gbale

    — Dalí (@Bolxhwtf) September 26, 2019

    Hopefully, the ride-hailing startup is able to resolve this issue with its payment processors and earn back the trust of its customers.


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    Oluwadamilare Akinpelu

    Oluwadamilare Akinpelu

    Oluwadamilare Akinpelu is a lover of the Tech World. He is a calm person and also a protean writer.

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