Why Popular Crypto Exchange Paxful is Coming Under Fire from its Nigerian Users
Popular peer-to-peer cryptocurrency exchange platform, Paxful, has been getting a lot of hit from Nigerian users over the last few days. Just recently, the hashtag “#PaxfulIsAScam” was trending on Twitter as lots of users couldn’t hide their frustration with the platform.
Please release our coins, i have done all the necessary verifications but i still cannot access my account … Pls take your services & release our coins, i no do again, i have over 10Btc locked down😭😭😭😭#PaxfulNGisAscam
— Crypto_Haven (@jermainedupri07) March 20, 2019
Social media users vented that the platform was blocking them from accessing their cryptocurrency assets. They also complained that Paxful is blocking users arbitrarily and is refusing to refund their money when it blocks them.
@paxful @raypaxful A paxful user that is unaware of my suspended account also sent BTC to the account. I contacted your helpdesk on same but they refused to refund that too. Free me & Open my account. My user ID is BTCxchanger & email is firstname.lastname@example.org #PaxfulNGisAscam
— Ismail Abimbola OYEWOLE (@FamousB_BTC) March 20, 2019
#paxfulngisascam I have always been legit with all my trade on paxful, yet Paxful suspended my account without any reasonable reason with all my hard earn money trapped inside ……..i think they are racist
username: gbafem93 . guys you can confirm
— GBADERO OLUWAFEMI (@gbafemjeff) March 20, 2019
I am a business man. I buy and sell bitcoin. I respect the principle of the platform the earn me my money. So I don't treat you guys with disdain. In that light, I demand a fair share of respect. Why are my accounts blocked? I demand a reaction. A viable one. #paxfulNGisAscam https://t.co/TjFTWe2W7p
— IAMSTRUPPY (@Thelazymagicia) March 20, 2019
I don't need your asses to tell me TOS is an issue but my funds cannot be gone with your accounts and you thiefs stole that from me. The best way to sort any violation is to ask the account owner to transfer his coins out before account shutdown. #PaxfulNGisAscam
— FABIAN (@Naniabanks) March 20, 2019
Other users complained that the platform has temporarily suspended them without probable cause for 180 days.
Now, the reason why Paxful summarily suspended users isn’t clear. In fact most users disclosed that there wasn’t any explanation for their suspension.
However, we poked around and found out a probable cause for the recent negative publicity.
— Kindly Follow Back (@Naijadailyfeed_) March 19, 2019
Apparently Paxful recently made a quiet update to their verification process. According to a blog post published on March 19, Paxful now requires strict ID verification from users who reach certain thresholds. User accounts which cross $1,500 in trade volume or wallet activity are now mandated to verify their accounts via ID.
While accounts that have reached $10,000 in trade volume or wallet activity are required to verify their contact address. Users whose trade volumes exceed $10,000 will be subjected to further scrutiny and due diligence.
Paxful explains in the blog post that these moves help create a more regulated platform and combat fraud while “protecting our honest customers.”
Our goal is to build a safe and secure platform for our customers. As part of that, we recently implemented a verification process that requires users with a certain trade volume to verify their accounts. Read more about it on our blog: https://t.co/2EBFokDlrW
— Paxful (@paxful) March 19, 2019
This appears to be one explanation given in the face of recent venting by users online even though it doesn’t completely explain the situation. Some users have complained that the verification process demands for international passports while rejecting other ID cards like Voters Card.
And Paxful itself has revealed that something is wrong. The platform disclosed that the new verification process has resulted to several unforeseen issues for many users.
“During this process, some user accounts may have been affected which has caused concern from users and the media about our legitimacy.”
Paxful says it’s working hard to address the issues and return normalcy to the platform.
“Rest assured that the measures Paxful has taken are in efforts to protect our users and all legitimate accounts will be eligible to resume trading shortly.”
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